As you might expect, this is the most comprehensive edition of Microsoft Dynamics CRM, which offers everything included within the Professional Edition, plus several additional modules recommended for Marketing and Customer Support Professionals (Details below).
Microsoft Dynamics CRM Online Enterprise also provides full access to Microsoft Social Engagement, Unified Service Desk, and Microsoft Dynamics Marketing.
Microsoft Dynamics Marketing. Is an integrated marketing management solution for marketing operation, planning, execution, and analytics across all channels — digital, social, and traditional. Microsoft Dynamics Marketing brings together sales and marketing for effective collaboration. Sales can have visibility into marketing activities specific to the account or contact and can provide feedback. With Microsoft Dynamics Marketing, marketers can generate analytics on campaign performance and initiatives to determine return on marketing investment.
Microsoft Social Engagement. In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics. Microsoft Social Engagement has four key social tools 1. Social listening, 2. Social analytics, 3. Social engagement and 4. Social CRM.
Unified Service Desk. Service by Microsoft Dynamics enables organisations to deepen customer loyalty by providing personalised, proactive, and predictive experiences across all channels. Agents are empowered with a single unified experience, enabling them to connect with customers effortlessly.
Try Microsoft Dynamics CRM Online - Marketing Enterprise today on a free 30 day trial.
Flexibility. You can mix and match different types of licenses to accommodate the specific needs of your business and save money in the process.
Clarity. You acquire licenses based on the functionality you require, rather than how you access the system.
Parity. You use a consistent licensing model that applies equally to online and on-premises solutions built on Microsoft Dynamics CRM.
Mobile access. You can access CRM data with your mobile device at no additional charge.
(Note: Every CRM Online account includes one production instance and at least 5 GB of storage. You can purchase additional capacity based on available storage and your business needs - Information source: Microsoft TechNet).
Did you know that Microsoft Dynamics CRM offers a full range of software with product integration not only for Office 365 and Power BI, but also Yammer, Skype and many other social conferencing systems that employees, customers, and business partners already use?