Modernise your
business software
 

Microsoft Dynamics 365 gives you the power to shape
your own 
modern business solutions. 

More than a CRM system, Microsoft has expanded Dynamics 365 to include a range of applications that have been specifically designed to support different business functions. From sales teams out in the field, to finance and operations teams managing supply chains.  

You can adapt Dynamics 365 to do exactly what you need it to do, piecing together several different applications to create a complete platform. This is a CRM system that recognises no two businesses are the same. 

Here are just a few ways that applications within the Dynamics 365 solution can be combined to create a platform that your business can use to  propel it into the future:  

Modern sales and marketing 

Build stronger customer relationships with personalised experiences utilising Dynamics 365 Sales, Dynamics 365 Marketing and Dynamics 365 Customer Insights.  

Modern customer service 

Give your team insights to help them take the right action to provide personal experiences and faster resolutions utilising Dynamics 365 Customer ServiceDynamics 365 Field Service and Dynamics 365 Customer Service Insights. 

Modern field service 

Effectively manage your assets on the move to provide preventative maintenance and detect services issues remotely utilising Dynamics 365 Field ServiceDynamics 365 Customer Insights and Dynamics 365 Remote Assist. 

 

Top tip. What mapping solution do you currently use to track your assets in the field? We’re a distributer for Bing Maps, Azure Maps and HERE maps and have a team of mapping solution specialist available to help you.  

Modern finance and operations 

Streamline your business operations for success utilising Dynamics 365 Finance, Dynamics 365 Supply Chain Management and Dynamics365 Human Resources.

Modern commerce 

Connect with your shoppers at every touch point while centralising merchandising, stock and fulfilment utilising Dynamics 365 CommerceDynamics 365 Fraud Protection and Dynamics 365 Customer Insights

Customising your Dynamics 365 

Although Dynamics 365 has some great out of the box solutions, sometimes you need more customisation. Dynamics 365 is built on a .NET platform so if you have an in-house development team able to work in .NETJavascript and Visual Studio then you can easily create customisations, or use Dynamics 365 as an underlying platform to build or extend your own applications.  

You can also utilise low-code options like Power Automate to put intelligent workflows into place that will enhance your Dynamics 365 experience.  

How to buy 

You can buy Dynamics 365 and ad-on applications via the Cloud Solution Provider programme (CSP). Compared to traditional Enterprise Agreements (EA), you can increase and decrease your number of licences at any time, with no minimum.  

You also get the support of our experienced Microsoft licensing and technical team, with the ability for us to escalate issues to Microsoft if needed. We are a Microsoft Direct and Indirect Provider via the CSP programme.  

Get in touch with our team

Want to find out how we can help you get your project off the ground? Let us know and we’ll be in touch.
 

 +44 (0) 1364 655 100

 info@greymatter.com

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