Important Information Regarding Microsoft Windows Security Update
Published: January 5, 2018
Microsoft has announced that they have identified a compatibility issue with a small selection of anti-virus software products.
The compatibility issue is caused when anti-virus applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot. To help prevent stop errors caused by incompatible anti-virus applications, Microsoft is only offering the Windows security updates released on 3 January 2018 to devices running anti-virus software from partners who have confirmed their software is compatible with the January 2018 Windows operating system security update.
If you’ve not been offered the security update, you might be running incompatible anti-virus software and should therefore follow up with your software vendor or get in touch with us.
Microsoft has been working closely with anti-virus software partners to ensure that all customers will receive the January Windows security updates as soon as possible.