Thank you for the excellent advice and support you provide on the licensing related questions that get sent your way. Over the last few months we’ve discovered the value in dealing with Grey Matter as a result of your support, and that of your colleagues.

I wish to express my thanks for the excellent service provided by Grey Matter. It was quite refreshing to deal with a company and staff which:

• Know and understand their products
• Are able to get the right answers to questions which they do not know within a reasonable time frame.
• Are able to deal, with common sense, any issues arising in respect of the sale – a lot of staff in other organisations I have dealt with don’t think, they just “follow the rules/script instructions” like zombies.
• Last but not least, all staff were very friendly, professional, and courteous in their dealings.

There is no one in my company who keeps track of licensing. If Grey Matter hadn’t called and reminded me that my licensing needed renewing, I would have had no idea it was about to expire. It would have cost me 25% more to start all over again, not to mention the legal issues. I also didn’t understand what licensing options I had and I found it very confusing to try to work it all out. Thankfully, my account manager knew and gave me really good advice because he understands the way we need to use it. I like having one on one contact with my account manager. I’m very grateful to Grey Matter for organising everything. They took away all the hassle.

I use Grey Matter because they understand the products they sell. I have always received answers, even to my most technical questions. They score a big plus on that over other ‘box shifting’ companies.