"Thank you for the excellent advice and support you provide on the licensing related questions that get sent your way. "
Mike Burden, Head of IT, Criterion
"I like having one on one contact with my account manager. I'm very grateful to Grey Matter for organising everything. They took away all the hassle."
Levan Kvachakhia, Developer / Buyer, CTS Ltd
"I use Grey Matter because they understand the products they sell. I have always received answers, even to my most technical questions. They score a big plus on that over other 'box shifting' companies."
Jim Bradley, Principal Design Engineer, Solartron Metrology
ISV Internal Account Manager
Reporting to - ISV Team Leader
Salary - £TBC
The ISV team is looking for an internal account manager who can recruit, manage and grow ISV partner accounts.
Proactively managing accounts, growing those accounts over a period of time, creation and management of an effective opportunity pipeline, managing their own workload.
The Job involves a high level of decision making at an individual customer and contract level. Problems should be referred to a manager. Little to no supervision is necessary.
Establish and maintain current client and potential client relationships
Prepare documentation for licensing & services contracts, including proposals, quotes and tenders for customers
Submit monthly forecasts
Manage and keep opportunity pipeline up-to-date
Follow up on new leads, call requests and referrals
Develop and maintain product and licensing knowledge and certifications
Identify and resolve client concerns
Manage clients through follow ups and other arranged checks
Manage returns requests and follow up until closed
Preparing for, and partaking in, Vendor pipeline calls
Working in a high pressured environment to deadlines and prioritising workflow
Office based role, requiring concentration for periods which can be in excess of two hours
Assist colleagues when they are under pressure
Some travel may be required
Experience, Knowledge and Qualifications:
At least 1 years sales experience
Excellent communication skills
A good track record of account managing customer relationships
Over 1 year selling experience in IT/Computing industry
Knowledge of software sales to public or private sector an advantage
Microsoft Licensing Sales specialist or higher
Skills and Technical competencies:
Account Management skills
Experience selling a broad range of products to multiple industries
A successful track record of overachievement of targets
Ability to self-generate sales leads & new business opportunities
Self-motivated & target driven
Capable of managing own workload
Accurate record keeping skills to deadlines
Good grasp of basic English grammar for writing letters (using templates) and emails
Excellent telephone manner
Excellent IT skills
Ability to problem solve
Ability to build relationships with customers and partners
Patient manner with customers over the telephone who might be confused and anxious about their software problems.
Conscientious and be prepared to stay on the extra few minutes to get something completed.
Able to use own initiative to deal with customer problems, but prepared to ask for help if uncertain or struggling with the workload
Be a team player
be prepared to help out others when necessary
put forward suggestions and ideas for improvements
Be calm and productive under pressure
Be friendly and reliable with a good attendance and timekeeping record.
Be aware of the Company’s aims and organisational values
Personal responsibility for data protection
Demanding of self and others
Creative problem solving
Professional, courteous and receptive to others needs both inside the company and also with our publishers/vendors
There may be development opportunities available that might increase the post holders responsibilities and duties. These will be discussed with you and agreed. The above tasks are neither exclusive nor exhaustive and the post holder may be required at times to carry out other appropriate duties as deemed by their line manager.
If you'd be interested in this role we'd like to hear from you.
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