"Thank you for the excellent advice and support you provide on the licensing related questions that get sent your way. "
Mike Burden, Head of IT, Criterion
"I like having one on one contact with my account manager. I'm very grateful to Grey Matter for organising everything. They took away all the hassle."
Levan Kvachakhia, Developer / Buyer, CTS Ltd
"I use Grey Matter because they understand the products they sell. I have always received answers, even to my most technical questions. They score a big plus on that over other 'box shifting' companies."
Jim Bradley, Principal Design Engineer, Solartron Metrology
Apprentice Account Manager
Supporting the team leader in increasing sales by understanding the needs of their customers, calling to follow up on opportunities and increase customer satisfaction by delivering an excellent service in all areas. You will be mentored by an experienced and successful sales person. Sales and IT training will also be provided.
The Job involves some decision making at an individual customer and contract level. Problems should be referred to a manager.
Deal with incoming emails and phone calls and choose the appropriate course of action
Follow up Quotes and Opportunities by phone
Complete documentation required in the sales process
Identify and resolve client concerns, escalating when necessary
Handle any other non-technical queries in relation to orders
Provide cover for team members
Learn how the business is run, preparing to be flexible and experiencing different roles as necessary
Working to deadlines and prioritising workflow
Office based role, requiring concentration for periods which can be in excess of two hours
Assist colleagues when they are under pressure
Achieve relevant apprentice qualification
Experience, Knowledge and Qualifications:
5 GCSE grade C and above including Math’s and English
Skills and Technical competencies:
Desire to be successful and deliver excellent service
Capable of managing own workload
Positive and personable demeanour
Good spoken and written English
Excellent telephone manner
Attentive to detail
Able to reprioritise during the day to ensure urgent tasks are completed
Be a team player, put forward ideas and suggestions for improvement
Remain calm under pressure
Be aware of the Company’s aims and organisational values
Personal responsibility for data protection
Demanding of self and others
Creative problem solving
Professional, courteous and receptive to others needs both inside the company and also with our publishers/vendors
There may be development opportunities available that might increase the post holders responsibilities and duties. These will be discussed with you and agreed. The above tasks are neither exclusive nor exhaustive and the post holder may be required at times to carry out other appropriate duties as deemed by their line manager.
If you'd be interested in this role we'd like to hear from you.