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Product Information

Ensure Performance Levels for Virtualized Multi-Tier Applications
Analyze the performance of applications in your environment and find ways to improve it. AppSpeed measures the latency experienced by the application end users and correlates that latency to the different tiers of the underlying physical and virtual infrastructure. Gain powerful capabilities to discover and map each tier of the infrastructure, identify application performance bottlenecks and enable root cause analysis. Model how applications would perform in virtualized environments and eliminate uncertainty about virtualizing business-critical applications.

Get a Real-Time View of Actual End-User Application Performance
Discover the relationship between VMs and applications shortly after installation. Group VMs into logical units with dependency mapping and gain an end-to-end view of application performance. Out-of-the-box views and dashboards identify the worst performing applications, applications with declining performance and applications experiencing high network error rates.

Identify trends and gain insight into root cause analysis through AppSpeed’s timeseries data.
Create performance thresholds based on automatically calculated performance baselines.

Dramatically Reduce Troubleshooting Time and Finger Pointing
Determine whether network, infrastructure or application issues are at the root of performance concerns, then use a comprehensive set of tools for triaging and troubleshooting. View latency from the broad applications level all the way to the finest level of detail (transaction or database query). Break latency issues down to contributing components (infrastructure, network and application).

Work with your networking and application owner counterparts to quickly resolve performance issues and eliminate endless triage, blame, and finger pointing.

100% Non-Intrusive Performance Management
Unlike other performance management tools on the market, AppSpeed does not require agents, code insertion into applications or the creation of synthetic transactions. AppSpeed is able to monitor application latency non-intrusively by inspecting packets flowing over a host’s vSwitches.

Reduce Barriers to Virtualizing Business-Critical Applications
Eliminate performance concerns about virtualizing enterprise applications and realize dramatic OPEX and CAPEX savings. Show concerned application owners application performance measurements before and after migration to a virtualized environment and easily demonstrate that performance is not negatively impacted by virtualization.

Subscriptions

Basic Support

• 12x5 Mon-Fri support for 1, 2 or 3 years
• Unlimited support via phone or Web (target initial response time for severity 1 issues: 4 business hours)
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades
• Up to 4 support admins per contract

Production Support

• 24x7x365 support for 1, 2 or 3 years
• Unlimited support via phone or Web (target initial response time for severity 1 issues: 30 minutes)
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades
• Onsite Support for Exceptional Escalations
• Up to 6 support admins per contract

Per-Incident Support

• Buy as a single pack, 3 or 5 pack
• Provides support for a specific issue and may involve several interactions with technical support before resolution
• Please Note: VMware does not offer incident based support on all their products.