VMware Service Manager develops a 100% web architected solution that automates IT Service Management processes in enterprise organisations.VMware Service Manager is independently verified to the highest level of ITIL compatibility for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.

With a proven track record of implementation success in global enterprises across an international client base, VMware Service Manager delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise IT Service Management market.

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Benefits

Rapid ITIL Deployment

Using pre-integrated processes in a unified single product, VMware Service Manager’s central web-architecture ensures rapid and centralized installation to allow you to successfully deploy your ITIL solution in weeks not months.

Flexibility and Configurability

VMware Service Manager’s easy to use, graphical workflow modeler and flexible screen designer ensure users can easily map the most complex of business processes to ensure richness of functionality without compromising ease-of-configuration

End-to-End Automation

From an Incident and Problem creation to proactive analysis, provisioning, credentialing updates, finance system updates and a easy to create and maintain CMDB, VMware Service Manager allows users to take advantage of intelligent automation, from business users to underlying infrastructure management.

A global team of experts

VMware Service Manager has over 20 years providing successful IT Service Management solutions in global enterprises across an international client base and is supported by a highly skilled global network of expert ITSM consultants and 24x7 premier support.