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Product Information

Symantec pcAnywhere 12.5 is the world’s leading remote control solution. It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. New features include smart card authentication and native whiteboard support, while continuing to enable remote users to find, connect to, and control the hosts they need.

New Features

Supports the Latest OS Platforms

pcAnywhere continues to provide support for the latest in an array of operating systems. You can connect to and manage computers running Microsoft Windows, Linux, Mac OS X Universal, or Microsoft Pocket PC. The latest versions of Windows include Vista, Windows Server 2008, and Mac OS X 10.5.

One solution provides support for a more heterogeneous environment including POS & customised devices using windows OS.

Quick Connect Applet

Provides one click access to frequently used features such as connecting to a host. Additionally, has other very useful features:

• Very intuitive and intelligent access to frequently used functionality.
• Preserve authentication so connecting to the same resource again is just one click.
• Automatically deploy host . If the machine that technician is trying to connect to does not have pcA host installed, then the app will automatically deploy a pre-configured host and establish connection.
• If pcA services on the host have stopped for some reason, the app automatically starts the services and then establishes connection.

Native Whiteboard Support

Two-way communication between technician and end-user using standard drawing tools allow either user to highlight items on the screen.

Logging, Reporting, and Notification

FQDN of computers in session, IP addresses, logged in user names, keyboard/mouse status changes. Additionally chat conversations are also logged. Logging to NS database allows detailed reports and helps meet Compliance requirements.

Smartcard Authentication

Supports all PC/SC compliant smart cards (standard on newer versions of Windows).

Multi-Monitor Selection

When the host has multiple monitors configured, a user on remote side can choose to view any one or all monitors at a particular time during the session. In addition, up to eight monitors on host side are supported.

Thumbnail View of Active Sessions

When multiple sessions are open, a dedicated tab displays thumbnails of all active sessions. User can directly jump to a session by clicking on the thumbnail.

Primary and Secondary Authentication

Earlier versions of pcA supported only one type of authentication to be active at any time. 12.5 additionally allows Local\Administrator group to be added to other authentication types. Therefore, if a host is configured with a pcAnywhere user, then enabling secondary authentication will also permit authentication of all users belonging to the Local Admin group.

Host Invitation Improvement

pcAnywhere simplifies the process for users to request help from an administrator by using a host invitation. When a user needs help, they can choose to send a host invitation. The host invitation will automatically populate their SMTP mail client.

Customisable Toolbar

Administrators can simplify the remote control session interface by customising it to display on the oded to capture “in-session' communications.

Features

• Symantec pcAnywhere 12.5 is ideal for help desks, VARs, and system integrators that need an efficient, versatile way to support users in multiple locations.
• Symantec pcAnywhere continues to support the latest operating systems. You can connect to and manage computers running Microsoft Windows, Linux, Mac OS X Universal, or Microsoft Pocket PC.
• The addition of new security settings maintains the status of Symantec pcAnywhere as a premier, secure remote control application.
• New Quick Connect feature provides one-click connections to frequently accessed computers.
• Symantec pcAnywhere provides greater user control with many new ”in-session” features designed to make you more efficient at troubleshooting or working remotely.
• Smart card authentication supports all PC/SC-compliant smart cards (standard on newer versions of Microsoft Windows) required by highly secure company environments—typically in the public sector.
• Primary and secondary authentication offers additional flexibility and security for authentication.
• The ability to specify Microsoft Active Directory objects by name for LDAP authentication results in better performance when browsing large Active Directory environments.
• Additional multiple monitor support gives you the option to specify a monitor to view or scroll among all attached monitors.
• Native whiteboard support provides a two-way communication tool for a technician and an end user to collaborate. Standard drawing features are used to mark the screen for both users to see.
• A thumbnail view of active sessions enables easy management of multiple sessions. Keyboard shortcuts simplify navigation to active sessions. When connected to multiple sessions, this function allows a “soft KVM” capability.
• File transfer is done through the familiar Windows Explorer, which makes copying files intuitive and familiar.
• The Actions menu can now be customised by adding the most common controls for “in-session” use.
• Logging, reporting, and notification provide more details in logs and help meet compliance needs. Chat logging has been added to capture “in-session” communications.

Benefits

• Connect to remote devices simply and with optimal security — Lets you troubleshoot and fix PCs without leaving your desk.
• Work across multiple platforms easily — Allows Microsoft Windows, Linux, Mac OS X Universal, and Microsoft Pocket PC based remote systems to connect to Windows, Linux, and Mac OS X Universal hosts.
• Manage computers and resolve help desk issues quickly — Powerful file transfer capabilities allow users to upload and download files across different platforms.