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DameWare Mini Remote Control (MRC) is one of the best values in remote control software available today. MRC is licensed by the number of help desk technicians your organization has and not by agent or end-point. It has been used for more than 10 years by thousands of IT admins to seamlessly connect to remote servers, desktops, and notebooks. DameWare MRC provides remote control for Mac OS X, Windows and Linux systems and includes a host of great features to help you troubleshoot remote computers with ease.
Want even more control? Try DameWare Remote Support
New Features and Improvements in DW MRC 12.0
- DameWare Mini Remote Control can manage and control machines inside and outside the corporate network where no user is available at the machine (unattended).
- Using the Change Running Mode utility, DameWare Mini Remote Control can switch between console only (stand-alone) and centralized modes without DameWare re-installation. The utility changes the running mode for all consoles (DameWare Mini Remote Control, DameWare Remote Support, and DameWare Exporter).
- DameWare Mini Remote Control has combined the buttons for connecting to a remote host and inviting users to an internet session into one group under Connect.
- DameWare Mini Remote Control can search for IP addresses and hostname in host lists.
- DameWare supports Windows 10 operating system.
Easy-to-Use Remote Control
Take complete command of remote computers, whether in the same building, across town, or across the world. DameWare MRC makes remote desktop sharing incredibly fast and provides the tools needed to solve your remote users' issues quickly and easily.
Access Computers with Intel AMT using KVM
Connect to computers via remote Keyboard, Video, and Mouse (KVM) with built-in support for Intel Active Management Technology (AMT). With this feature, you can remotely control a computer regardless of the state of its operating system.
Chat with End-Users & Capture Remote Screenshots
With the chat feature in DameWare MRC, you can chat online with your remote user as you troubleshoot or configure the remote computer. Familiar chat windows on both the remote user’s screen and yours make it easy to troubleshoot issues as you view their desktop.
Manage Remote Access Privileges
DameWare MRC allows you the flexibility to set permissions for access to remote computers based on roles within your organisation.
Automatically Deploy Remote Control Agents
The DameWare MSI Builder included with every purchase of MRC, allows you to create an MSI package for the installation of the MRC Client Agent Service, including any custom settings.
Support Smart Card Authentication
Highly secure environments, like those within the United States Federal Government, often require Smart Card authentication.
DameWare Mini Remote Control is licensed per user, not per computer, with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that use the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, a 10-user license is required.
Each user license allows for three separate installations (for example: desktop, laptop, and home computer). A user installing in three separate locations will still be covered under the licence provided that they are the only person running the software on those additional machines.
MRC Client Agent Service (Installed on the remote machine)
MRC Mirror Driver (supported on Windows XP SP2 or higher)
The MRC client agent service can be installed and run on machines running all Microsoft Windows Operating Systems beginning with and including Windows Server 2008/2008 R2, 2012/2012 R2, Windows Vista, Windows 7, 8, 8.1, and 10. All service pack levels are supported with these operating systems except where noted. Both 32-bit and 64-bit versions of these operating systems are supported. For 64-bit remote machines, the new 64-bit MRC Client Agent Service can be used.
The video card of the remote machine must support the following raster capabilities:
MRC Installed on the remote machine
- Transferring bitmaps (RC_BITBLT)
- Supporting the Windows APIs, SetDIBits and GetDIBits functions (RC_DI_BITMAP)
- Support only one color plane.
The MRC program is officially supported on all Microsoft Windows Operating Systems beginning with Windows Vista. The local machine, where the MRC application is installed, must be running one of the following Microsoft Windows Operating Systems: Windows Server 2008/2008 R2, 2012/2012 R2, Windows Vista, Windows 7, 8, 8.1, and 10. All service pack levels for these Operating Systems are supported unless noted. Both 32-bit and 64-bit versions of these Operating Systems are supported.
Smart Card Login & Authentication (v5.5 and above only)
- **Older Operating Systems may be able to run the MRC application; however, DameWare cannot provide support for those installations.
According to Microsoft, Smart Card Login & Authentication is only supported on Windows 2000 and above. Including:
•Windows 2008 Server
•Windows 2008 R2 Server
•Windows 2012 Server
•Windows 2012 R2 Server
Other than Microsoft’s implemented Smart Card Services (scardsvr), no additional middleware is directly required by our software for Smart Card Authentication & Login.
A Smart Card reader is not required on the remote machine.
Your Operating System and network implementation must be configured properly for Smart Card authentication.
MRC requires the TCP Protocol.