Other product variants may be available, please contact us or request a call back if you cannot see what you are looking for.

Product Information

Serena Service Manager represents a new process-driven approach to ITSM – one that allows business and IT to work together, in perfect harmony. Unlike traditional ITSM solutions that are difficult to use, expensive to maintain, and provide limited visibility across the service delivery lifecycle, Serena Service Manager draws on the power of a process management platform at its core to provide you with the following benefits:

• Lowers TCO
• Complete visibility
• Improved user satisfaction and agent productivity
• A contemporary, “single face” for IT

Serena Service Manager comes packaged with fully functional, easy-to-use applications including those for Request, Incident, Problem, Change and Configuration Management. Core processes have been verified by Pink Elephant, proving that they deliver true IT process improvements and efficiency in accordance with ITIL best practices.