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Product Information

Serena Request Center provides your IT organization with a solution to help create a contemporary, new face of IT. It can serve as the single point of contact between your customers and your IT organization and as the single entry point into your service desk or other SBM-powered applications. A centralized request center that can serve as the 'store front' or the 'front office' for your IT organization can go a long way in promoting user self-service, streamlining request fulfillment processes and cutting IT costs – which in turn greatly improves satisfaction with IT.