Other product variants may be available, please contact us or request a call back if you cannot see what you are looking for.

Product Information

Help Desk Authority (formerly BridgeTrak) is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This easy-to-install solution enables your help desk staff to manage end-user issues and keep them from falling through the cracks.

Help Desk Authority is Available in Three Versions

HDA Standard Edition
Looking for a standard way to track and prioritize your help desk issues?Now you can optimize help desk efficiency and provide a secure, productive and efficient working environment. Depending on your unique help desk needs, we have provided packaged solutions customized to fit your organization and drive quantifiable results.

HDA Professional Edition
Looking for a more advanced help desk solution that offers Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more?

HDA Enterprise Edition
Looking for an all-encompassing help desk solution that addresses everything from ticket tracking and asset management to password self-service and remote desktop management?