Product Variants

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Product Information

Microsoft Dynamics CRM 2011 delivers a powerful easy-to-use CRM solution with a full suite of marketing, sales and customer service capabilities. With Dynamics CRM you can increase sales productivity with real-time sales visibility, powerful reporting and easy to use workflow automation. Maximise your marketing investments with easy campaign tracking and Internet-based marketing campaigns that can capture and track leads. Improve customer service with complete access to case and service history, flexible scheduling and knowledgebase capabilities and much more.

Dynamics CRM 2011 is an on-premise solution (hosted version also available) that enables you to take advantage of integration with your Microsoft Office productivity applications - even use Microsoft Dynamics CRM from within Microsoft Office Outlook. Plus achieve seamless integration with your Microsoft server infrastructure or with third-party add-ons tailored to your business.

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Features

Familiar

• Next-generation Outlook client - manage all your email messages, meetings, contacts, and customer information in one place with the native Microsoft Outlook client.
• Office-fluent UI - improve productivity with preview panes, contextual Office ribbons, and key Office features like mail merge and Microsoft Excel export/import.
• Lead to cash visibility - maximise every customer interaction, from marketing outreach to sales engagement to problem resolution, with a 360-degree customer view.
• Advanced personalisation - use role-based forms, personal views, record pinning, and most recently used lists to tailor the CRM experience to your users’ needs.
• Flexibility - quickly customise and extend CRM to meet your organisation’s unique needs with drag-and-drop customisation and intuitive developer tools.

Intelligent

• Contextual analytics - visualise the business with out-of-the box or configurable real-time dashboards, drill-down analysis, and powerful inline data visualisation.
• Guided processes - streamline approvals, improve consistency, and enforce best practices with guided dialogs and flexible workflows.
• Actionable insight - better identify new opportunities and trends with intuitive segmentation tools, conditional formatting rules, and powerful reporting features.
• Goal tracking - better track and measure key business goals such as marketing leads, sales quota, and first-call resolution rates with holistic goal management.
• Operational efficiency - achieve operational efficiencies and improve information flow with data import and cleansing tools, activity auditing, and field-level security.

Connected

• Contextual document libraries: manage the creation of marketing collateral, sales proposals, and customer contracts with integrated document management and versioning.
• Teaming: foster greater internal collaboration and improve work state management with team record ownership, comprehensive queues, and real-time communication tools.
• Business connections: identify new business connections and gauge online influence with the Connections feature and the Social Connector.
• Portals: streamline the event management processes and better enable customer self-help with robust portal solutions.
• Mobility: maximise your staff’s productivity outside the office with easy access to CRM data and features using the offline client or any web-enabled mobile device.
• Value-Add solutions: find solutions and expertise through the Microsoft Dynamics Marketplace and manage solutions directly from within Microsoft Dynamics CRM.

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Licensing

Licensing Dynamics CRM 2011 can be complex - for licensing advice please contact Grey Matter directly via the 'call me' option on our website.

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Editions

Workgroup Server 2011

Share customer information and insight with a packaged server offering for up to 5 team members with Microsoft Dynamics CRM Workgroup Edition. Experience enhanced information sharing, work routing and business reporting with a solution scaled to meet the needs of your small team or workgroup.

• Supported clients - Outlook, Web, Offline and Mobile Access
• Features - Sales, Service and Marketing Automation Functionality. Workflow Automation and Customisation extensions
• Customer support - Included
• Training services - Included
• Integration - Web Services SDK and Offline
• Operation System - Windows Server 2008 x64-based computers
• Database - Microsoft SQL Server 2005 Workgroup Edition or SQL Server 2008 Workgroup.

CRM Server 2011

The needs of CRM in the enterprise have evolved, and Microsoft Dynamics CRM Enterprise offers the next revolution in on premises–based solutions. With native, multi-tenant system architecture, Microsoft Dynamics CRM Enterprise can scale to enterprise-wide and Internet-scale CRM solution needs.

• Supported clients - Outlook, Web, Offline and Mobile Access
• Features - Sales, Service and Marketing Automation Functionality. Workflow Automation and Customisation extensions
• Customer support - Included
• Training services - Included
• Integration - Web Services SDK and Offline
• Operation System - Windows Server 2008 x64-based computers
• Database - Microsoft SQL Server 2005 Workgroup Edition or SQL Server 2008 Workgroup.

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System Req.

Hardware requirements for on-premise deployments of Dynamics CRM server

These requirements assume that additional components such as Microsoft SQL Server, Microsoft SQL Server Reporting Services, Microsoft SharePoint, or Microsoft Exchange Server are not installed or running on this server.

Minimum

• Processor: x64 architecture or compatible dual-core 1.5 GHz processor
• Memory: 2-GB RAM
• Hard disk: 10 GB of available hard disk space

Recommended

• Processor: Quad-core x64 architecture 2 GHz CPU or higher such as AMD Opteron or Intel Xeon systems
• Memory: 8-GB RAM or more
• Hard disk: 40 GB or more of available hard disk space.

Software requirements

• Microsoft Dynamics CRM 2011 Server can be installed only on Windows Server 2008 x64-based computers
• SQL Server 2008/2008 R2 - Standard, Enterprise, Datacenter, Developer. x64 editions only
• SQL Server Reporting Services

Other requirements may be applicable depending on your environment.