SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request Tracking & Automation
Automates the process of creating, organising, tracking requests into a seamless process.
Lets each division of your organization define their product or service specific configuration and work as independent units.
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Time Tracking & Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.