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Help & Document Authoring Tools


RoboHelp Server

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RoboHelp Server

Published By:  Adobe

Host help systems and report on usage.

Product Variants

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New Features
System Req.

Adobe RoboHelp Server software extends and supports the capabilities of Adobe RoboHelp to provide help systems for desktop and web applications and knowledge bases for websites and intranets. Easily deploy and manage up-to-date online content, develop help systems for use with the Microsoft .NET Framework and control and monitor the use of web-based help systems in real time.

New and enhanced feedback reports
Work with new reports such as Page Views and Pages per Visit. Other reports have been enhanced, including Search Trends, Frequently Viewed Content and the Reports page.

Get end-user feedback
Enable users to interact with help content and each other using feedback and topics ratings. Users can comment on topics through AIR Help output and mark their favorites. Users can also view ratings and feedback from other users.

Improved report customisation
Easier report customisation - just select the columns you want to add to the report, and then save them on the server, so they will be automatically included if the same report is regenerated.

Enhanced user interface for Reports
Take advantage of the new professional-looking user interface for Reports, developed with Adobe Flash, to display full-page graphs.

CSV data export option
Enable users to export data to CSV format and then feed it into a special charting application or use it for statistical analysis.

Adobe AIR support
Use the Adobe AIR help comment-sharing feature to accept, reject or delete user comments using the moderation dashboard.

Enhanced language support
Automatically localise content and publish in multiple languages to the same server. Change display text in the user interface, including Contents, Index, and Search buttons.

Enhanced search features
Take advantage of enhanced search features, including search results ranking, keyword and synonym searches, multiple language and phrase searches, exclude or show topic context, wildcard searches, and baggage file searches. Search now also includes docx, pptx, and xlsx files.

Multiple website support
Host different help systems by creating multiple contexts in Apache Tomcat, and configuring different instances of RoboHelp Server (with a single installation) to run on each of these contexts (available for all supported operating systems).

Automatic project merging
Concurrently work on multiple projects and merge them into the project at run time. While building an online information system, authors can develop and publish their content according to their own schedules. RoboHelp Server provides automatic project merging, so authors can work on different parts of a project at the same time, and publish them to the same server. When end users view the content, they see one seamless online information system.

User authentication
Segregate the Help content into protected and public areas. Protected content is available only to authenticated users and a public area is available to all. You can define several sets of privilege groups and assign different rights to different groups. These rights include view only, publish, and report.

Simplified deployment and configuration
RoboHelp Server runs under the Apache Tomcat Server. As a Web administrator, you can open and delete projects using the Web interface; manage users, areas, and projects; view reports; schedule databases; and search.

Tracking and Reporting
Locate areas where users make repeated requests for information, find out which searches are repeated and how users navigate content, and gather operating system and browser data. Based on the tracking and reporting data, you can customise your content to meet user requirements, find information gaps, and improve heading titles.

Synchronised publishing
Work on your own schedule - develop and publish content with automatic project merging. Multiple authors can work on different parts of a project simultaneously, and then publish to the same server to have users view it as a unified online information system.

Remote administration
Manage projects, user accounts, and groups through an intuitive web interface, and generate detailed reports of help usage activity.

Support for REST Web services
REST stands for Representational State Transfer. RoboHelp Server REST services are available at http:////rest/?. If you use the REST Web services in your code, you can perform a search on the content and return results for the context-sensitive help. The REST services return results in XML format.

Microsoft .NET Framework support
Develop online help systems for the Microsoft .NET Framework.


  • Processor : Intel Pentium 4+ or compatible processor
  • RAM 256 MB (512 MB recommended)
  • Operating system Microsoft Windows 2003 with Service Pack 2, Windows 2008 with Service Pack 2, 2008 R2 (64 bit only), Windows XP with Service Pack 3, Windows 7 (32 and 64 bit installers)


  • Microsoft Access 2003, 2007, and 2010 (built-in)
  • Oracle 9i, 10g, and 11g
  • SQL Server 2005 Express Edition
  • SQL Server 2005 and 2008(32 and 64 bit installers)

Browser support

  • For Microsoft Windows operating systems, the supported browsers are Microsoft Internet Explorer 6, 7, 8, and Firefox 3.x.
  • For Macintosh operating systems, the supported browsers are Firefox 3.x and Safari 3.x.
  • For Linux or UNIX operating systems, the supported browser is Firefox 3.x.
  • Hard disk space 300MB of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)
  • Monitor 1024x768 display (1280x800 recommended) with 16-bit video card

Other prerequisites

  • Java Development Kit (JDK) 6 or later
  • Apache Tomcat 6.0.14 or later

Note: RoboHelp Server requires Apache Tomcat to run. Tomcat is a servlet container that can also work as a Web server.

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