Licensing Options for DataDirect Technologies Products
DataDirect Technologies offers three types of licensing options for the majority of our products:
Authorised User, Workstation, and Server licenses. If you are unsure as to which type of license you require, please contact DataDirect Technologies and we will help you determine the appropriate license type. In addition to ensuring that you are licensed properly based on your deployment, the server driver offers functionality critical for success in high performance server-based applications. This additional functionality, such as connection pooling and distributed transactions, is not available in our Authorized User and Workstation products.
Authorized User Basis. If the Product is licensed on an Authorized User basis, the Product may be used on a single computing machine which may be accessed by the number of Authorized Users specified in the Order Letter. An Authorized User is a single individual who has been designated to use the Product. In no event shall the number of persons authorized to have access to the Product exceed the number of Authorized Users identified in the Order Letter. The right to use the Product is not based on concurrent users, but instead on an actual “Authorized User" basis. User must, upon request by DataDirect, identify each Authorized User who will have access to the Product and provide that information to DataDirect.
Workstation Basis. If the Product is licensed on a Workstation basis, each Workstation using or accessing the Product must be licensed. A license must be purchased for each Workstation using or accessing the Product. A “Workstation" shall be defined as a computer that is operated, either attended or via remote access, by one person at a time, and cannot be used by more than one person, directly or indirectly, simultaneously. In no event shall the number of workstations utilizing or accessing the Product exceed the number of Workstations identified in the Order Letter.
Server Basis. If the Product is licensed on a Server basis, then a license fee must be paid for the maximum number of processors (“CPUs") utilized by the Server whether or not such access is simultaneous or consecutive. Servers utilizing dual core processing (or multiple core processing) or other multi-processor technology shall have each core processor count as one (1) CPU. The Product may only be used by server-based applications running on that server accessed by other computers and may not be installed via file sharing on a local area network file system. A “Server" shall be defined as a logical computer with one or more CPUs on which the Product resides, along with the applications utilizing the Product, and which can be accessed by other computers. The term “Server" includes, but is not limited to, web servers, batch servers and application servers.
SupportLink is mandatory on all supported versions and must be included on all quotations. See the section on SupportLink for the definition of supported versions.
SupportLink offers unlimited over-the-phone access to SupportLink Live experts, and SupportLink Online, a members-only global service network which provides online case reporting, downloadable product fixes and upgrades, diagnostic tools and utilities, and the industry's largest data connectivity knowledgebase.
DataDirect Technologies' SupportLink provides you with a whole year of support by phone, email and web. It also provides you with product releases to help with bug fixes and minor enhancements.
SupportLink Live
DataDirect's toll-free support service providing access to SupportLink experts Monday through Friday, 2 AM EST to 8 PM EST, excluding holidays, and 24 hour emergency beeper service.
SupportLink Online
SupportLink subscribers have unlimited access to a password-protected global online service network for automated case reporting, knowledgbase, product updates, lifecycle information, documentation, and service packs.
Product Updates
SupportLink subscribers, upon request, receive all new releases of licensed product(s) in the quantity covered by their contract.
Reinstatement Fees
Customers whose annual SupportLink has been expired for more than 30 days will be charged a reinstatement fee equal to 20% of their total maintenance bill. In addition they will be charged for maintenance services
extending back to the date of expiration.