FlexNet Connect enables you to automate your business processes by lowering your operational cost and increase customer satisfaction. FlexNet Connect keeps you connected to your installed base by electronically delivering software updates, patches, data and messages directly to your end-users' systems without IT involvement.
Do you know what products, versions and features your customers value in your products? Do you handle lots of support calls related to out-dated versions of your products? Do your products require frequent or critical updates? Are you supporting customers that are not current on maintenance? Are you missing out on up-sell, cross-sell and renewal opportunities?
If any of this applies to your company or products, FlexNet Connect® can help. FlexNet Connect enables you to gain insights into what your installed base is using and values in your products. This will help you drive smarter product decisions and up-sell and cross-sell campaigns.
FlexNet Connect also delivers software updates and patches, data and marketing messages, such as reminders for expiring maintenance, directly to your end-users' systems. The users of your software products expect to stay connected to you after initial installation. They expect easy access to your latest software updates and to be notified of important announcements.
FlexNet Connect gives you the power to keep your users updated and informed ¿ regardless of which operating system they use. This electronic software update solution also provides data on how they use your software, which is invaluable to strategic product development and marketing.
Available either as an on-premises application or as a cloud-based software as a service (SaaS), this solution keeps your support costs down and your customers happy. FlexNet Connect is a key component of FlexNet Producer Suite, and is offered as a hosted service or as an on-premises solution. It has a distribution of over 100 million end-points spanning over 2000 products and 200 customers, and has been serving the market for over 8 years.
FlexNet Connect is available as an on-premises or a cloud, software-as-a-service (SaaS) solution. It gives software vendors, intelligent device manufacturers and enterprise IT an efficient way to provide end-users with the latest software and firmware updates and to obtain valuable product analytics. FlexNet Connect automates the software and firmware update delivery process, displays in-product messages and reports key information about the installed base.
Automated Software / Firmware Updates
Producers can easily provide end-users with electronic software and firmware updates based on the product version (or other specific criteria) they are using to ensure they are on the latest version, which minimizes support calls and customer downtime.
Increase Renewal Rates with Entitlement-Based Updates
With entitlement-based updates, the user entitlement is authenticated against the back-office prior to presenting updates, which ensures only entitled (paying) customers will receive the software and firmware updates that they are entitled. In addition, when producers integrate FlexNet Connect with FlexNet Operations Cloud (entitlement management) they can generate a time expiring URL to ensure the end user has a secure download of the update. The time period can be set by the producer to give flexibility based on specific product needs.
Pre-Built Client User Interface
Producers can use the pre-built client user interface (UI) for software and firmware updates and in-product messaging to speed time to market. The pre-built UI doesn’t require any code integration and is built with a native (Windows and Apple) look and feel. This allows application producers to focus on their product and not building a UI for software and firmware updates.