Secure Remote Support [All Sectors - Training (Representative Essentials) (Train-the-Trainer) - Electronic *Non-Returnable*] boxshot

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Secure Remote Support [All Sectors - Training (Representative Essentials) (Train-the-Trainer) - Electronic *Non-Returnable*]

Published By: Bomgar UK Limited

£12,568.50 (Ex. VAT)

Our Part #: 1194979 | Availability:  delivered via Email | Media: Electronic

System Req.

Provide remote assistance securely through firewalls to any remote desktop, server, POS system, or mobile device

  • Support Windows, Mac, and Linux, plus iPad, iPhone, and Android
  • Tiered support for customer call centers or IT service desks
  • Collaboration between technicians, developers, and vendors
  • Identity management and authentication
  • ITSM, CRM and Systems Management integrations
  • Advanced deployment configurations
  • Brandable portal, customer clients, EULAs, and more

Remote Control
Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required.

Customer Support
Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.

IT Service Desk
Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings.

Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.

Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Monitor and Audit
Monitor support activity in real time, track customer satisfaction, record every remote support session, and collect a detailed audit trail of each interaction.

System Requirements for Windows Support

Customer System

  • Windows 2000 - Windows 10
  • Server 2003 - 2012 R2
  • Windows POSReady 7

Technician System

  • Windows XP - Windows 10
  • Server 2000 - 2012 R2

System Requirements for Mac Support

Customer System

  • Mac OS X 10.6 - 10.10

Technician System

  • Mac OS X 10.6 - 10.10

System Requirements for Linux Support

Since Linux is actually just the kernel for specific distributions (e.g., SUSE, Red Hat), Bomgar cannot claim broad support for Linux. Rather, Bomgar claims support for specific Linux distributions and specific versions of each distribution. Additionally, due to Linux distributions being highly configurable, several other factors must be considered:

  • System library presence and versions
  • System utilities
  • Environment variables
  • GUI applications – X server version and available X extensions
  • GUI applications – Desktop manager and version

Levels of Bomgar Technical Support
Bomgar-Certified Distributions

To be considered certified by Bomgar, the particular Linux distribution in question must first be installed in a standard configuration (e.g., all included libraries are left in place, environment variables are unchanged). Then, the Bomgar quality assurance team runs each distribution through a rigorous and in-depth set of test cases designed to guarantee that the distribution functions at the same level as any other Bomgar-supported operating system.

Please note that, as mentioned above, even though the below distributions are supported, a non-standard configuration could limit or completely prevent Bomgar from properly functioning.

Note: Only Intel/AMD 32-bit/64-bit processors are supported for the following operating systems.

Customer Client

  • Fedora Core 20 and 21
  • RedHat Enterprise 6 and 7
  • SUSE Linux Enterprise Desktop 11
  • SUSE Linux Enterprise Server 10 and 11
  • Ubuntu 14.10 and 14.04.1 LTS

Representative Console

  • RedHat Enterprise 6 and 7
  • SUSE Linux Enterprise Desktop 11
  • SUSE Linux Enterprise Server 10 and 11
  • Ubuntu 14.10 and 14.04.1 LTS

Presentation Attendee
Presentation attendance requires a Flash-capable browser to perform presentation capabilities.

System Requirements for Apple iOS Rep Console

Technician System

  • Apple iOS 7.0+ (iPhone, iPad, iPod Touch)

Customer System

  • Apple iOS 7.0+ (iPhone, iPad, iPod touch)

System Requirements for Android Support

Technician System

  • Android 2.3+ (Phone)
  • Android 3.0+ (Tablet)

Customer System

  • For Samsung Android Devices: Android 2.3+ (Phone), Android 2.3+ (Tablet)
  • For HTC Android Devices: Android 2.3+
  • For Dell Venue Android Devices: Dell 3000 Series, Android 4.0.3+
  • For all other Android Devices: Android 2.3+ (Phone), Android 3.0+ (Tablet)

System Requirements for BlackBerry Support
Customer System
  • BlackBerry OS 5.0 - 7.0

Technician System

  • All supported platforms

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