OpenAccess is licensed per named developer. There is no runtime fee. All developer license prices include the first year of Standard Support (forum/email support, all updates).
OpenAccess is also available as source code licenses. Those include a certain number of developer licenses with the right of using the source code for internal usage. All source code licenses include the first year of Premium Support.
Standard Support
Standard Support is included in the developer licences for the first year. This includes all available updates during the one year period starting the day of the licence key being generated and sent to the customer. Technical support is available on first come first serve priority via online forum and email.
Premium Support
Premium Support can be ordered on top of development licenses and standard support. It is included in the source code licenses. Technical support is available by online forum, email and hotline phone support (working days only, Monday through Friday, 7 am to 4 pm GMT+1). A 24 hours response time is being guaranteed, starting upon reproduction of the problem. Testcases have to be provided on request. If necessary, hotfixes will be build at customer request.
VIP Support
For critical projects it is helpful to get the best resources available. This support option gives you direct access to a dedicated engineer, technology previews as well as beta versions. It includes Premium Support, Source Code and provides additional Emergency Support for Production Critical Issues.
Support Pricing and Policies
All licenses per customer need to be covered by the same kind of support service level. It is not possible to mix different kind of licenses or support services by one customer (company).
All support services are invoiced per year in advance. They can be renewed at the then current price list before they expire.