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Remote Assist Solution

Remote Assist Solution


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Altiris Remote Assist Solution software is powered by Citrix Online's GotoAssist and accelerates the resolution of help desk incidents and reduces IT costs by allowing workers to quickly and easily connect to Internet-connected computers. Used in conjunction with a powerful incident management solution such as Altiris Helpdesk Solution, organisations can achieve the ultimate in efficient operations.

  • Fast, easy, and secure connection
  • View or control client's desktop applications
  • Troubleshoot, coach, and manage with built-in toolkit
  • Collect immediate feedback with post-session survey
  • Monitor and report virtual team performance in real time
  • Record and store sessions for QA, training, or archives

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Remote Assist Solution

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