Click here to return to the home page
Change Currency      
 
Search:

Home

 » 

Catalogue

 » 

Development & Testing

 » 

Deployment

 » 

Installation Tools

 » 

Helpdesk Solution

Helpdesk Solution


Published By:

Altiris


» Call me about this product
» Other products by this publisher
» Similar Products
Not what you're looking for? Use our free sourcing request service.

Altiris Helpdesk Solution software is a powerful incident management tool that allows you to ensure infrastructure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realise immediate benefits. Helpdesk Solution is built on the Altiris Notification Server architecture and is fully integrated with other Altiris components such as asset management, remote control, and Web-based administration tools. The Notification Server maintains the Altiris CMDB and ensures that the most current and accurate information about every configuration item is constantly available. Tight integration with other Altiris products allows for help desk technicians to quickly troubleshoot, diagnose, and correct a wide range of complex situations that occur in today’s dynamic computing environments. The solution is now available with shrink-wrapped knowledge base content.

Helpdesk Solution is a component of Altiris Service & Asset Management Suite, Level 3.

  • Complete incident management and resolution capabilities right out of the box
  • Role-based security offers fine-grained access control
  • Altiris Web reports ensure quality of service and efficient IT operations
  • Ensure service availability with integrated server and site monitoring
  • Business rules allow for automated escalation, routing and notification of critical events
  • Smart tasks are customisable processes that are used to solve common problems in a consistent and repeatable way
  • Easy to install, implement, and maintain
  • Asset management integration allows the cost of providing services to be accurately tracked and distributed

Home

 » 

Catalogue

 » 

Development & Testing

 » 

Deployment

 » 

Installation Tools

 » 

Helpdesk Solution
Help
My Account
Corporate Info
Other Info
Secure Shopping
Copyright © Grey Matter Ltd. 1983 - 2008. Registered office: 2 Prigg Meadow, Ashburton, Devon, TQ13 7DF. Registered in England. Company no: 1671407. VAT no: GB 384904621.