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Madcap Feedback Server

Madcap Feedback Server [1.0]


Madcap Feedback Server [1.0] boxshot. Published By:

MadCap Software, Inc.


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With the Feedback Server, you will have the ability to run end-user feedback reports and see how your readers are using your Web-based Help, and for the first time, desktop Help such as HTML Help and DotNet Help. Now you can get feedback on how your audience uses your Help content, maximizing the effectiveness of your documentation.

Web 2.0 Features Foster Author-Reader Connection
The MadCap Feedback Server combines the best of Web 2.0 access to readers along with the flexibility to control how information is shared with the community. Readers can post immediate, blog-style comments and the comment can become part of the page that future readers can see. Content teams can establish rules-based access, whether it is allowing everyone to contribute or only registered users. A live comment mode, ideal for internal development or open source projects, facilitates input from the entire community. The approved comment mode requires readers' comments to be approved by the project author before they go "live."

Topic Rating
The MadCap Feedback Server also offers Web 2.0 support for rating topics. It enables readers to rate published information using a standard five-star system, so authors can find out what information readers truly find beneficial. Readers’ topic ratings are tabulated, providing an overall community average score that all readers can then see on a page-by-page basis. Authors have the control to turn this feature on or off at will.

  • Track user searches so you know what customers are finding (or what they are looking for and not finding)
  • Collect feedback from online or desktop Help using DotNet Help, HTML Help (.CHM), WebHelp, or WebHelp Plus

Web 2.0 community capabilities, allowing readers to add their own comments and provide feedback on your documentation
  • The ability to allow readers to rank the quality of the topics and content using a simple star system
  • Track topics visited
  • Synonyms on-the-fly (update search parameters using synonyms without having to republish any content)
  • Produce and print configurable and multi-color charts on feedback statistics
  • Export feedback statistics so you can view and edit them in other programs, such as Microsoft Excel
  • Windows operating system (the following are supported):
  • Microsoft Windows 2000
  • Microsoft Windows 2000 Server
  • Microsoft Windows XP
  • Microsoft Windows Server 2003
  • 512 MB memory (RAM)
  • 200 MB available hard drive space
  • SQL Server (the following are supported):
  • SQL Server 2005 Standard
  • SQL Server 2005 Express (free download from msdn.microsoft.com)
  • SQL Server 2000
  • Microsoft Internet Information Services (IIS)
  • ASP.NET 2.0
  • MadCap Feedback Server Admin

Although not required, it is highly recommend to have an SSL certificate for the Feedback Server. This is because certain functionality requires passing their license key across the Internet and if the server has an SSL certificate installed, it will be encrypted.

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