Priority Support - 24 hour response time in the week, issue escalation, dedicated forum
If you want to know when you'll hear back on an issue, and know that your issue is prioritised, Priority Support is for you. It provides a formal support structure and has its own forum that is monitored by software engineers
Enterprise Support - Communicate with product managers, influence the roadmap
Get a higher level of involvement with theroadmap. Enterprise customers often have very specific needs. The Enterprise Support option gives them access to the product development team and influence over the roadmap. Enterprise Support customers have their own, dedicated issue tracking system.
Priority Support - 24 hour response time in the week, issue escalation, dedicated forum
If you want to know when you'll hear back on an issue, and know that your issue is prioritised, Priority Support is for you. It provides a formal support structure and has its own forum that is monitored by software engineers
Enterprise Support - Communicate with product managers, influence the roadmap
Get a higher level of involvement with theroadmap. Enterprise customers often have very specific needs. The Enterprise Support option gives them access to the product development team and influence over the roadmap. Enterprise Support customers have their own, dedicated issue tracking system.