Small IT Footprint
FrontLine easily installs on a Web server and is self-contained. There is no need for complex installations or integrations.
Web-based Interface
FrontLine's interface is accessed through any popular browser and does not need to be installed on individual workstations.
Import Existing Documents
FrontLine allows you to import documents you already have and use those documents as articles. Conversion is not necessary. The search engine will even scan the documents' contents.
Scheduled Bulk Data and File Imports
FrontLine will import databases or contents of a file folder and synchronise those contents with its knowledgebase on a regular schedule.
Easy Knowledge Authoring
FrontLine provides a robust authoring interface for creating articles from
scratch.
Efficient Knowledge Approval Workflow
Self-contained knowledge submittal and manager approval streamlines
knowledge creation.
Embeddable End-User Web Portal
Knowledgebase portal easily snaps into your Web site or Intranet.
Support Contact Channel
Give your customers and employees a way to contact support for more
help. A context analyzer scans the content of inquiries and forwards
issues to the appropriate experts.
Small IT Footprint
Just install FrontLine on a single server and you are ready to create and publish your knowledgebase.
Web-based Interface
Installation and maintenance only needs performed on the Web server.
Import Existing Documents
The ability to use your existing documents as knowledge speeds time
to publishing by removing the need for conversion.
Scheduled Bulk Data and File Imports
Maintain your documents in a simple file folder and FrontLine will pick up the changes automatically.
Easy Knowledge Authoring
Author new articles in an easy-to-use Web-based editor.
Efficient Knowledge Approval Workflow
Ensure article quality with a simple built-in approval process.
Embeddable End-User Web Portal
Quickly create the FrontLine portion of your Web site or Intranet.
Support Contact Channel
Close the loop on online service. If a customer can't find an answer,
they have an integrated way to ask for help.